SpinBoss – Terms & Conditions

Version: 1.0  |  Last Updated: 3 November 2026

Please read this document carefully before using SpinBoss. By accessing or using the SpinBoss platform available at gaiasglade.co.uk (the "Website"), you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions ("Terms") in their entirety. These Terms govern all aspects of your relationship with SpinBoss and apply to every action you take on the Website, including registration, depositing funds, playing games, and claiming bonuses.

1. Introduction & Acceptance

1.1 Agreement to Terms

These Terms constitute a legally binding agreement between you (the "Player" or "you") and SpinBoss (the "Company", "we", "us", or "our"). Your continued use of the Website after any amendment to these Terms constitutes your acceptance of the revised document. If you do not agree with any part of these Terms, you must cease using the Website immediately and close your account by contacting our support team.

1.2 Related Policies

These Terms must be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, both of which form an integral part of your agreement with SpinBoss. Where there is any inconsistency between a specific promotion's terms and these Terms, the specific promotional terms shall apply to that promotion only, and these Terms shall govern in all other respects.

1.3 Amendments

SpinBoss reserves the right to amend, update, or replace these Terms at any time. Material changes will be notified to you by email or by a prominent notice on the Website. The current version number and update date displayed at the top of this document always reflect the operative version. Your continued use of the Website following the effective date of any change constitutes acceptance of the amended Terms.

1.4 Contact

For general queries, please contact our Customer Support team at [email protected]. For data protection and privacy matters, please contact our Data Protection Officer at [email protected].

2. Definitions

The following terms, when used throughout this document, carry the meanings set out below:

• "Account" – the personal account you hold with SpinBoss, which enables access to all Website features, including gaming and financial transactions.
• "Balance" – the total funds held in your Account at any given time, comprising your real-money balance and, where applicable, any bonus balance.
• "Bonus" – any complimentary funds, free spins, cashback, or other promotional benefit credited to your Account by SpinBoss.
• "Bonus Balance" – the portion of your Account Balance attributed to Bonus funds that remain subject to Wagering Requirements.
• "GBP" or "£" – pound sterling, the operative currency of the Website for UK players.
• "KYC" – Know Your Customer; the identity and verification process required to validate your identity, address, age, and source of funds in accordance with applicable law and regulations.
• "Payment Method" – any bank card, e-wallet, bank transfer service, prepaid instrument, or other approved mechanism used to deposit or withdraw funds.
• "Responsible Gaming Tools" – the suite of player-protection features made available by SpinBoss, including deposit limits, session limits, reality checks, cooling-off periods, and self-exclusion.
• "RNG" – Random Number Generator; the certified software engine that determines the outcome of every game round, ensuring randomness and fairness.
• "Services" – all products, games, promotions, and functionality offered on the Website.
• "Wagering Requirement" – the number of times a Bonus amount (or deposit plus Bonus, where specified) must be wagered before any associated winnings can be withdrawn.
• "Website" – the SpinBoss platform accessible at gaiasglade.co.uk and any associated mobile applications or mirror domains.

3. Eligibility & Registration

3.1 Eligibility Criteria

To open and maintain an Account with SpinBoss, you must satisfy all of the following conditions at the time of registration and at all times thereafter:

• You are at least 18 years of age. SpinBoss does not allow any person under the age of 18 to register, deposit funds, or participate in any game or promotion.
• You are physically located in Great Britain (England, Scotland, or Wales) at the time you place any wager.
• You are acting on your own behalf, not as an agent, nominee, or trustee for any third party.
• You are not a self-excluded player under GAMSTOP or any self-exclusion scheme to which SpinBoss is subscribed.
• You are not an employee, contractor, director, or close family member of SpinBoss or any of its affiliate or technology partners, unless express written consent has been obtained.
• You have not previously had an Account closed by SpinBoss for breach of these Terms or for fraudulent conduct.

3.2 Age Verification

SpinBoss employs automated age-verification checks at the point of registration. Where automated checks are inconclusive, we will suspend deposit and withdrawal functionality until satisfactory documentary evidence of age has been provided. Acceptable documents include a current passport, a full UK driving licence, or a government-issued photo identification card clearly showing your date of birth. We reserve the right to request age verification documentation at any time during your relationship with us. Any winnings accrued by a player who is subsequently found to be under 18 will be forfeited and returned to the funding source where possible.

3.3 Registration Process

When you register, you must provide accurate, complete, and up-to-date information. You must notify SpinBoss promptly of any changes to your personal details, including your name, address, email, or telephone number, by updating your Account profile or contacting us at [email protected]. SpinBoss is not liable for losses arising from your failure to keep this information current.

3.4 One Account Per Player

Each individual may hold only one Account on the Website. Creating or attempting to create multiple Accounts is strictly prohibited and constitutes a material breach of these Terms. If SpinBoss discovers that you hold more than one Account, whether under the same or different names or identities, we reserve the right to: (a) close all duplicate Accounts; (b) forfeit all Bonuses and any winnings derived from Bonus play; and (c) suspend or permanently close your primary Account. If you believe your Account has been duplicated in error, please contact us without delay.

3.5 Know Your Customer (KYC)

SpinBoss is committed to maintaining the highest standards of identity verification. As part of our KYC process, we may ask you to provide one or more of the following:

• Proof of identity – passport, driving licence, or national identity card;
• Proof of address – a utility bill, bank statement, or official correspondence dated within the last three months;
• Proof of payment method – a copy of the card or e-wallet statement used to fund your Account;
• Source of funds documentation – payslips, bank statements, or other evidence where required by our risk assessment procedures.

Failure to supply the requested documents within the timeframe stipulated in our request may result in the suspension of withdrawal functionality or, in some circumstances, the suspension of your Account in its entirety. Verified documents are handled strictly in accordance with our Privacy Policy.

3.6 Account Security

You are solely responsible for safeguarding your login credentials, including your username and password. You must not share these credentials with any third party. SpinBoss will never ask for your full password by email or by telephone. If you suspect unauthorised access to your Account, you must notify us immediately at [email protected]. SpinBoss shall not be liable for losses resulting from your failure to maintain the security of your credentials.

4. Account Management

4.1 Keeping Your Account Active

SpinBoss defines an Account as inactive ("Dormant Account") where no successful login has been recorded for a continuous period of 12 months. Prior to applying any dormancy fee or closing a Dormant Account, SpinBoss will send a minimum of two email notifications to your registered email address. The first notification is issued one month before the Account is classified as dormant and the second upon classification. If you do not re-engage within 30 days of the second notification, an inactivity administration fee of up to £10 per month (or the residual balance, whichever is lower) may be deducted from the remaining balance to cover reasonable administrative costs. No fee is deducted from an Account with a zero balance.

4.2 Account Closure by Player

You may request the closure of your Account at any time by contacting our support team at [email protected]. Before we process a closure request, we will: (a) verify your identity; (b) process any pending withdrawal requests; and (c) ask whether you wish the closure to be treated as a self-exclusion for responsible gaming purposes. If you have an active Bonus balance that has not met the applicable Wagering Requirement, that balance will be forfeited upon closure unless the closure is classified as a responsible gaming self-exclusion, in which case we will consider the circumstances on a case-by-case basis.

4.3 Account Closure by SpinBoss

SpinBoss reserves the right to suspend, restrict, or permanently close your Account, with or without prior notice, in circumstances including but not limited to: (a) breach of these Terms; (b) fraud or suspected fraud; (c) misuse of Bonuses; (d) chargebacks or payment disputes initiated without prior contact; (e) provision of false or misleading information during registration or KYC; or (f) any activity that SpinBoss, acting reasonably, considers harmful to the integrity of the Website or other players. Where an Account is closed due to fraud, all funds in the Account may be withheld pending investigation.

4.4 Funds on Account Closure

Where an Account is closed by either party for a reason other than fraud or breach, your verified real-money balance will be returned to you via your last-used verified Payment Method or by bank transfer. Refund processing times mirror the withdrawal timescales set out in Section 5.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

SpinBoss currently accepts the following Payment Methods for both deposits and withdrawals (subject to individual method limitations):

Where a Payment Method does not support withdrawals (e.g., Paysafecard, Apple Pay, Google Pay), withdrawals will be directed to your bank account by bank transfer. SpinBoss reserves the right to add or remove Payment Methods at any time. Credit cards are not accepted in accordance with applicable UK regulations.

5.2 Deposit Limits & Processing

The minimum deposit per transaction is £10. The maximum single deposit amount depends on your Payment Method and may be subject to additional limits applied under our responsible gaming controls (see Section 13 and Responsible Gaming). SpinBoss does not charge fees on deposits, though your bank or Payment Method provider may apply their own charges. All deposits are processed in GBP. Funds will typically appear in your Account Balance immediately upon successful authorisation.

5.3 Withdrawal Requests

The minimum withdrawal amount is £20 per transaction. There is no maximum withdrawal limit per request, although SpinBoss may, at its discretion and for security purposes, process unusually large withdrawals in instalments over multiple business days. You may submit a withdrawal request at any time via the Cashier section of your Account.

5.4 Withdrawal Processing & Verification

Withdrawal requests are subject to a pending period of up to 24 hours during which you may cancel the request. Once the pending period has elapsed, the withdrawal enters processing and cannot be reversed. All withdrawals are subject to satisfactory completion of KYC verification (see Section 3.5). SpinBoss will not process withdrawals to any Payment Method that was not used to make an original deposit, or to any account held in a name other than that registered on your SpinBoss Account. Estimated processing times are set out in the table in Section 5.1 and begin only after the pending period has elapsed and all verification requirements have been satisfied.

5.5 Withdrawal Conditions

The following conditions apply to all withdrawal requests:

• Your Account must be fully verified (KYC complete) before any withdrawal can be approved.
• Your real-money Balance must be at or above the minimum withdrawal threshold.
• Where a Bonus is active, you must either satisfy the applicable Wagering Requirement or forfeit the Bonus Balance before withdrawing.
• SpinBoss reserves the right to delay a withdrawal where it has reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms, pending investigation.
• Any funds deposited but not wagered at least once may be subject to a processing charge to cover payment-provider costs.

5.6 Currency & Conversion

All transactions on the Website are conducted in GBP (£). SpinBoss does not accept deposits or process withdrawals in any other currency. If your Payment Method is denominated in a different currency, your bank or Payment Method provider will apply their own exchange rate and fees, for which SpinBoss bears no responsibility.

5.7 Failed & Declined Transactions

If a deposit is declined by your bank or Payment Method provider, SpinBoss will not hold the funds. Any funds temporarily reserved during a failed transaction will be released in accordance with your provider's standard timescales; SpinBoss has no authority to expedite this process. If you experience repeated payment failures, please contact your bank or payment provider in the first instance, and then our support team if the issue persists.

6. Bonuses & Promotions

6.1 General Bonus Terms

SpinBoss may offer Bonuses and promotions from time to time, including welcome offers, reload bonuses, free spins, cashback, and loyalty rewards. All Bonuses are subject to these general Bonus terms and any specific terms communicated alongside the individual offer. In the event of any conflict, the specific promotion terms take precedence for that promotion, and these general Bonus terms apply in all other respects. SpinBoss reserves the right to amend, suspend, or withdraw any Bonus or promotion at any time and without prior notice.

6.2 Eligibility & Claiming

Unless stated otherwise in a specific promotion's terms, all Bonuses:

• Are available to verified players aged 18 or over;
• Are available to residents of Great Britain only, unless a promotion explicitly states otherwise;
• Are limited to one claim per player, per household, per IP address, per device, and per payment method;
• Are not available if you have opted out of marketing communications, unless you re-opt in and the Bonus is then claimed within its validity period;
• May be subject to a minimum qualifying deposit as stated in the specific promotion terms.

SpinBoss reserves the right to verify eligibility before crediting or paying out any Bonus.

6.3 Wagering Requirements

Unless a specific promotion states otherwise, all Bonus funds (and, where stated, free-spin winnings) are subject to a Wagering Requirement before any portion of the associated winnings can be converted to withdrawable real-money funds. The applicable Wagering Requirement multiplier is stated clearly in each promotion's specific terms. The Wagering Requirement is calculated on the Bonus amount alone, unless the promotion specifies a deposit-plus-bonus calculation. For example, if a £50 Bonus carries a 35× Wagering Requirement, you must wager a total of £1,750 using that Bonus Balance before requesting a withdrawal of associated winnings.

6.4 Game Contribution to Wagering

Not all games contribute equally to the Wagering Requirement. The standard contribution rates are as follows (individual promotions may vary):

• Video slots: 100% contribution;
• Classic slots and fruit machines: 50% contribution;
• Table games (Roulette, Blackjack, Baccarat, Poker variants): 10% contribution;
• Live Casino games: 10% contribution;
• Video Poker: 10% contribution;
• Jackpot slots: 50% contribution (unless stated otherwise);
• Scratch cards and instant-win games: 25% contribution.

Any game not listed above contributes 0% unless otherwise specified. SpinBoss reserves the right to change game contribution percentages and will communicate changes via the Website.

6.5 Bonus Validity Period

All Bonuses have an expiry date. Unless stated otherwise in specific promotion terms, Bonuses and any associated free spins must be used, and the applicable Wagering Requirement completed, within 30 calendar days of the Bonus being credited to your Account. Upon expiry, any uncompleted Bonus Balance and any winnings derived from it will be forfeited automatically.

6.6 Maximum Bonus Win

Unless a specific promotion expressly states a higher cap, the maximum amount that can be withdrawn from winnings generated entirely from Bonus funds (i.e., without any real-money contribution) is stated in the individual promotion's terms. Where no cap is stated, the default maximum withdrawable amount from Bonus-only winnings is £500 or five times the original Bonus value, whichever is greater.

6.7 Maximum Bet During Bonus Play

While a Bonus Balance is active and the Wagering Requirement has not been met, the maximum bet per round or per spin is £5, unless the specific promotion states a different limit. Placing bets in excess of this limit while a Bonus is active constitutes a misuse of the Bonus and may result in the forfeiture of the entire Bonus Balance and any associated winnings, at SpinBoss's sole discretion.

6.8 Bonus Abuse

SpinBoss actively monitors play for patterns consistent with Bonus abuse, including but not limited to: systematic low-risk wagering strategies designed to complete Wagering Requirements with minimal risk (known as "bonus hunting"); collusion between players; using multiple Accounts to claim the same Bonus; or providing false information to obtain a Bonus. Where Bonus abuse is identified, SpinBoss reserves the right to forfeit the Bonus and associated winnings, close the Account, and recover any amounts wrongfully withdrawn.

7. Games & Fair Play

7.1 Random Number Generation

All games offered on SpinBoss use a certified Random Number Generator (RNG) or, in the case of live casino games, physical random processes supervised by trained dealers. The RNG used in our software-based games is independently tested and certified to ensure that game outcomes are genuinely random, unpredictable, and not influenced by any previous result, player behaviour, or external factor. Return-to-Player (RTP) percentages for each game are accessible within the game's help or information section. These percentages represent long-term statistical averages and do not guarantee any specific outcome in any individual session.

7.2 Game Rules

Each game on SpinBoss has its own set of rules, accessible via the game's information panel. You are responsible for reading and understanding the rules of each game before placing any wager. SpinBoss accepts no liability for losses arising from a player's misunderstanding of game rules or mechanics.

7.3 Technical Malfunctions & Disconnections

In the event of a verifiable technical malfunction, system error, or service interruption that affects the outcome or recording of a game round, SpinBoss reserves the right to void the affected game round and return the relevant stake to your Account. "Malfunction voids all pays and plays" is a principle applied across all our game categories. Where a disconnection occurs during a game round and the round has been transmitted to and recorded by our server before the disconnection, the game outcome as recorded on our server shall be treated as final. If no outcome was recorded, the stake will be returned. SpinBoss is not responsible for disconnections caused by your internet service provider, device, or browser.

7.4 Prohibited Activity

The following activities are strictly prohibited on SpinBoss and may result in immediate Account suspension, forfeiture of funds, and referral to relevant authorities:

• Use of automated betting software, bots, scripts, or any artificial intelligence tools to play games or circumvent game mechanics;
• Exploiting software bugs, glitches, or undisclosed game errors to gain an unfair advantage;
• Colluding with other players, dealers, or third parties to influence game outcomes;
• Using prohibited payment instruments, including credit cards;
• Engaging in money laundering, fraud, or any other criminal activity through the Website;
• Attempting to reverse-engineer, decompile, or tamper with any game software or the Website's infrastructure.

7.5 Game Availability

SpinBoss reserves the right to add, remove, or restrict access to any game or game category at any time, without prior notice, for any reason including but not limited to regulatory requirements, technical issues, or commercial decisions. SpinBoss is not liable for any loss arising from the temporary or permanent removal of a game.

7.6 Bet Limits

Individual games may carry their own minimum and maximum stake limits, which are displayed within the game interface. SpinBoss may, in addition, impose global minimum and maximum stake limits across all or specific game categories. Where your Account is subject to personalised deposit or loss limits set under our Responsible Gaming Tools, those limits may restrict the bets you are able to place.

8. Tournaments & Lotteries

8.1 Tournament Participation

SpinBoss may, from time to time, host player tournaments, leaderboard competitions, and prize draws ("Events"). Participation in any Event is subject to these Terms and any additional rules published on the specific Event's promotion page. By entering an Event, you agree to the applicable Event rules. SpinBoss reserves the right to cancel, suspend, or modify any Event at any time, including where the minimum number of participants required for a valid Event has not been met, or where technical or regulatory issues arise. In the event of a cancellation, any qualifying entry fees paid will be refunded to participants.

8.2 Leaderboards & Scoring

Leaderboard rankings are determined by the scoring criteria set out in each Event's specific rules, which may include total winnings, biggest single win, number of wins within a period, or other metrics. In the event of a tie, the player who reached the tied score first, as recorded by SpinBoss's servers, will be ranked higher. SpinBoss's determination of leaderboard rankings and prize allocations is final.

8.3 Prize Redemption

Tournament and promotional prizes that take the form of cash or Bonus funds will be credited to your Account within 72 hours of the Event's conclusion, subject to verification. Cash prizes are credited to your real-money Balance and are immediately withdrawable, subject to standard verification checks. Bonus prizes are subject to applicable Wagering Requirements as stated in the Event rules. Non-cash prizes (e.g., physical goods or experiences) are subject to separate redemption terms communicated to winners directly.

9. Intellectual Property

9.1 Ownership

All content on the SpinBoss Website, including but not limited to software, game content, graphic design, logos, trademarks, trade names, text, images, audio, video, and the overall arrangement and presentation of the Website (collectively, "Content"), is owned by or licensed to SpinBoss and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in any Content beyond the limited licence described below.

9.2 Limited Licence to Users

SpinBoss grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Content solely for the purpose of lawful personal entertainment. This licence does not permit you to copy, reproduce, distribute, publicly display, modify, create derivative works from, sell, or otherwise exploit any Content. Any use of the Content beyond the scope of this licence without SpinBoss's prior written consent is strictly prohibited.

9.3 Third-Party Rights

Certain game content, software, and other materials available on the Website are owned by third-party providers and are used under licence. SpinBoss makes no claim of ownership over such third-party content. All third-party trademarks and intellectual property rights remain the property of their respective owners.

10. Limitation of Liability

10.1 Nature of Gambling

You acknowledge that gambling inherently involves risk and that you may lose some or all of the funds you deposit. SpinBoss does not guarantee any outcome, winning, or profit from your use of the Website. All decisions to gamble are made voluntarily and at your own risk.

10.2 Exclusion of Warranties

To the fullest extent permitted by applicable law, SpinBoss provides the Website and its Services on an "as is" and "as available" basis. We make no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, suitability, or availability of the Website, its Content, or any game outcomes. We do not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.

10.3 Limitation of Liability

To the extent permitted by law, SpinBoss shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of, or inability to use, the Website or its Services;
• Loss of profits, loss of data, business interruption, or any other commercial or economic loss;
• Losses arising from technical malfunctions, server outages, or third-party payment processing failures;
• Losses resulting from your failure to comply with these Terms or to safeguard your Account credentials;
• Actions or omissions of third-party service providers, including payment processors and game suppliers.

Nothing in these Terms shall limit or exclude any liability that cannot lawfully be excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

10.4 Indemnification

You agree to indemnify, defend, and hold harmless SpinBoss and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Website in breach of these Terms; (b) any false or misleading information provided during registration or KYC; or (c) your violation of any applicable law or regulation.

10.5 Force Majeure

SpinBoss shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by events beyond its reasonable control, including natural disasters, pandemics, civil unrest, regulatory changes, cyberattacks, or telecommunications infrastructure failures. In such circumstances, SpinBoss will use reasonable endeavours to restore normal service as promptly as possible.

11. Dispute Resolution

11.1 Internal Complaints Procedure

SpinBoss is committed to resolving player complaints promptly and fairly. If you have a complaint relating to any aspect of our Services, you must first contact our Customer Support team by email at [email protected], providing your Account username, a clear description of the issue, and any supporting evidence (e.g., screenshots, transaction reference numbers). Our team will acknowledge your complaint within 24 hours and aim to provide a substantive response within 10 business days. Complex matters may require additional time, in which case we will keep you informed of progress.

11.2 Escalation

If you are dissatisfied with the outcome of our internal complaint-handling process, or if your complaint has not been resolved within 8 weeks of submission, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) entity. Details of the applicable ADR scheme are available on request from our Customer Support team. The ADR process is free of charge to you and any recommendation made by the ADR entity will be considered by SpinBoss in good faith.

11.3 Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Subject to the ADR provisions above, you agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of the Website.

11.4 Dispute Timeframe

Any dispute or claim relating to a specific game round, transaction, or promotional outcome must be raised with SpinBoss within 30 calendar days of the event giving rise to the claim. SpinBoss will not be obliged to investigate claims submitted outside this timeframe, as game records may no longer be available in sufficient detail.

11.5 Finality of Server Records

In the event of any dispute regarding the outcome of a game, transaction, or other event on the Website, the records held on SpinBoss's servers shall, in the absence of manifest error, be treated as conclusive and definitive. If you believe a server record is incorrect, you must provide written evidence supporting your position. SpinBoss will review all credible evidence submitted as part of the formal complaints process.

12. Health & Safety

12.1 General Wellbeing

SpinBoss recognises that online gaming, while an enjoyable leisure activity for the vast majority of players, carries the potential for adverse health and wellbeing effects for a minority. We encourage all players to treat gambling solely as a form of entertainment, to set personal time and spending limits before each session, and to take regular breaks. If you notice that your gambling is becoming less enjoyable, or is affecting your mood, finances, or relationships, please contact us immediately to discuss our range of Responsible Gaming Tools, detailed fully in our Responsible Gaming Policy.

12.2 Photosensitivity

Some games on the Website feature flashing lights, rapidly moving images, or visual effects that may affect individuals who are susceptible to photosensitive conditions. If you have or suspect you have a photosensitive condition, please consult a medical professional before playing such games. SpinBoss recommends that all players take a break of at least 15 minutes for every hour of play.

12.3 Minors

It is your responsibility to ensure that no person under the age of 18 has access to the Website through your device or Account. SpinBoss strongly recommends using parental control software to restrict minors from accessing online gaming content. Free parental control tools are available from providers such as NetNanny, CyberPatrol, and Gamban.

13. Responsible Gaming

13.1 Our Commitment

SpinBoss is deeply committed to promoting a safe, responsible, and enjoyable gaming environment. We provide a comprehensive set of Responsible Gaming Tools to help you stay in control of your gambling, including deposit limits, loss limits, session time limits, reality checks, cooling-off periods, and self-exclusion. A full description of each tool, how to activate it, and how to access further support is available on our dedicated Responsible Gaming page.

13.2 Self-Exclusion & GAMSTOP

If you feel that you need a break from gambling, you may request a self-exclusion from SpinBoss at any time by contacting [email protected]. Self-exclusion periods range from a minimum of six months to a permanent exclusion. Once a self-exclusion is activated, SpinBoss will take all reasonable technical and procedural steps to prevent you from accessing your Account. SpinBoss also supports the national self-exclusion scheme GAMSTOP, which allows you to self-exclude from all participating UK-licensed online gambling operators simultaneously at www.gamstop.co.uk.

13.3 Support Organisations

If you or someone you know is experiencing difficulties related to gambling, free, confidential help is available from the following organisations:

• GamCare – National Gambling Helpline: 0808 8020 133 | gamcare.org.uk
• BeGambleAware – National Gambling Support Network: begambleaware.org
• Gamblers Anonymous UK – peer support meetings: gamblersanonymous.org.uk
• Gam-Anon – support for families and friends of problem gamblers: gamanon.org.uk
• Gambling Therapy – international online support service: gamblingtherapy.org
• NHS Gambling Treatment Clinics – specialist NHS services across England: nhs.uk

For a full description of all available tools, detailed guidance on setting limits, and links to further support, please visit our Responsible Gaming page.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy and the Responsible Gaming Policy, constitute the entire agreement between you and SpinBoss with respect to your use of the Website and supersede all prior discussions, representations, or agreements relating to the same subject matter.

14.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect. The parties shall use reasonable endeavours to agree a valid replacement provision that achieves as closely as possible the original commercial intent.

14.3 Waiver

SpinBoss's failure to enforce any provision of these Terms on any particular occasion does not constitute a waiver of its right to enforce that provision on any subsequent occasion. No waiver by SpinBoss of any breach of these Terms shall be construed as a waiver of any subsequent breach of the same or any other provision.

14.4 Assignment

You may not assign, transfer, or sub-licence your rights or obligations under these Terms without SpinBoss's prior written consent. SpinBoss may assign or transfer any of its rights or obligations under these Terms to any affiliate, successor entity, or purchaser of the business without restriction, provided that such assignment does not materially diminish your rights under these Terms.

14.5 Anti-Money Laundering

SpinBoss operates in compliance with applicable anti-money laundering ("AML") and counter-terrorist financing ("CTF") laws and regulations. We are required by law to monitor transactions and, where necessary, report suspicious activity to the relevant authorities. We may request additional documentation from you at any time to fulfil our AML/CTF obligations. Your Account may be suspended pending the receipt and review of such documentation. By using the Website, you represent and warrant that all funds deposited are derived from lawful sources.

14.6 Privacy & Data Protection

The collection, storage, and processing of your personal data is governed by our Privacy Policy. By using the Website, you consent to the processing of your personal data as described in that document. For data-related enquiries, please contact our Data Protection Officer at [email protected].

14.7 Language

These Terms are written in English. In the event of any translation being provided for convenience, the English version shall prevail in the event of any inconsistency or ambiguity.

14.8 Questions & Feedback

If you have any questions about these Terms or our Services, please do not hesitate to contact our Customer Support team at [email protected]. We are committed to responding to all enquiries promptly and professionally.